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Phone Always Show up as Unknown Device
f_canton
Member

How do I fix the problem of my phone showing up as an unknown device when the computer tries to recognize it.  It shows up as an unknown device on EVERY computer.  It does not even install its USB drivers on computers that don't have them.

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Re: Phone Always Show up as Unknown Device
Ann154
Expert
Expert

Have you tried manually installing the drivers from the manufacturer's website?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone Always Show up as Unknown Device
f_canton
Member

yes

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Re: Phone Always Show up as Unknown Device
f_canton
Member

Even with the USB driver installed from the manufacturer site, the phone still shows up as an unknown device

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Re: Phone Always Show up as Unknown Device
testerrants
Member

forrest_canton what device is it ? i have seen something similar happen to my Note3 if i do not use the usb 3.0 cable provided with it.

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Re: Phone Always Show up as Unknown Device
bearone21
Leader

have you tried another usb port??

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Re: Phone Always Show up as Unknown Device
Ann154
Expert
Expert

You might have to complete remove Tue previously installed drivers and install a fresh set to get the device recognized. I had to do that one of my phones.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone Always Show up as Unknown Device
vzw_customer_support
Customer Support

I want to make sure that you device is connected to your computer. Have you been able to try what Ann154  has suggested?


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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone Always Show up as Unknown Device
f_canton
Member

it always shows up as unknown device no matter what USB port, computer, etc.

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Re: Phone Always Show up as Unknown Device
f_canton
Member

when I try to install a driver manually it says that it cannot start

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