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Phone no longer supports bellsouth.net email?
Fourcannons
Member

Within past few days will not sync.  Tried restart, battery removal, clear cache, etc. nothing worked.  Deleted account and now cannot add account back; error message "Cannot safely connect to server"  any suggestions?

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Re: Phone no longer supports bellsouth.net email?
dexman
Sr. Member

The incoming and outgoing server settings may need to be modified.

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Re: Phone no longer supports bellsouth.net email?
Fourcannons
Member

I tried entering the account manually with the settings Verizon and ATT recommend and get the same message. 

I have other email accounts using this app (factory installed email app) and they are working fine.

Interestingly enough, earlier this week I got an offee to upgrade my phone;)

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Re: Phone no longer supports bellsouth.net email?
dexman
Sr. Member

Curious if the results would be the same if you forced the Email access attempts over WiFi as opposed to OTA.

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Re: Phone no longer supports bellsouth.net email?
Elements
Sr. Member

Are you trying to setup the account as  Yahoo! account on the phone? Try if you haven't; Yahoo generally handles the email servers for Bellsouth.net email now. You're able to log into the email on the Yahoo website, correct? I still use my Yahoo account, but I just use the Yahoo app rather than the stock phone app, because Yahoo's email security settings seem to have trouble with the stock mail apps  a lot. You can try that, or if you're set on using the stock mail app, you can try changing the Yahoo account security settings; that sometimes lets stock mail apps connect. You can do that by logging into Yahoo, clicking your profile image on the top-right, then selecting Account info. From there, click "Account Security," and then turn on the switch for "Allow apps that use less secure sign in." Then try to add the account on your phone again, and see if you have any better luck.

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Re: Phone no longer supports bellsouth.net email?
vzw_customer_support
Customer Support

Fourcannons,

We always want for you to be able to access your email with ease. I'm sorry that you are having such a rough time. Let's work towards a resolution. What make & model phone do you use? Is there by chance a bellsouth email app that you can download?  Community member Elements has brought up a good suggestion. What happens when you try a yahoo app or settings?

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"

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Re: Phone no longer supports bellsouth.net email?
Fourcannons
Member

Results are the same OTA or WIFI

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Re: Phone no longer supports bellsouth.net email?
Fourcannons
Member

I'll try the Yahoo app, but I'm OCD and would like to know why an app and settings I've used over three years quit working when I did not initiate any changes.

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Re: Phone no longer supports bellsouth.net email?
Ann154
Expert
Expert

The email provider changed their servers and how the email is handled.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone no longer supports bellsouth.net email?
dexman
Sr. Member

Verizon (Ma Bell) did something similar.

Verizon migrated existing Email addresses over to AOL. So, anyone who has an "@verizon.net" Email account, and, indicated that they wanted to keep it, now needs to go to AOL and enter the full Email address...including the @verizon.net... in the appropriate data field.

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