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Phone won't make or receive calls
Jackpack
Member

I've had Verizon cell service for years and lived in the same location with great service. Suddenly, my phone will not send or receive calls. I can get text messages and use the internet. The problem seems limited to actual phone calls. My phone has an "x" where the signal bars are. I have tried turning off my phone, taking out the battery, taking out the SIM card, dialing *228, resetting the default settings and nothing works. Any help would be greatly appreciated!!!

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Re: Phone won't make or receive calls
vzw_customer_support
Customer Support

Having reliable working service is a must, Jackpack. This is certainly concerning to hear that this happened suddenly. Let's get this figured out. Are you able to text/browse the web when you are not connected to WiFi? What zip code?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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