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Phone won't start after charging all night
monkeface
Enthusiast - Level 1
‎08-23-2017 05:48 AM

I left my moto gplay on the charger all night and now it won't restart. The only thing I haven't tried is removing the SIM card. It should simply slide out, I think, but it doesn't. Any tips?

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Re: Phone won't start after charging all night
monkeface
Enthusiast - Level 1
‎08-25-2017 06:05 AM

I ended up formatting my phone. It's working now.

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Re: Phone won't start after charging all night
vzw_customer_support
Customer Service Rep
‎08-25-2017 05:57 AM

This is never the experience that we want you to have when using a device, Monkeface. Does the device not fully boot up or does it attempt to start but stops? When you plug it into a charger, does it show any sign that it is charging? Please attempt to do a soft reset by following these steps: https://www.verizonwireless.com/support/knowledge-base-206627/ .

JoshuaT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Phone won't start after charging all night
monkeface
Enthusiast - Level 1
‎08-25-2017 06:05 AM

I ended up formatting my phone. It's working now.

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