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Phone won't turn off
ROLLIEBOO
Member

My phone will not turn off. The button on the bottom of the screen is flashing blue then green and the only thing that will come up on the screen is the LG logo. Amy suggestions as to what is wrong?

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Re: Phone won't turn off
Ann154
Expert
Expert

What is the phone model you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Phone won't turn off
vzw_customer_support
Customer Support

Rollieboo, it is so strange that this is happening to you. We definitely don't want you to deal with this much longer. I agree with Ann154 that it would help to know what model phone you have. What were you doing with your phone when this started happening?


MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Phone won't turn off
vzw_customer_support
Customer Support

We never want to see you without a phone that is working properly. Let's work together to resolve. When did this start happening? Which LG phone do you have?

DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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