Picture messages recieved only 50k or below.

[Cyberbearz]

I upgraded to the TCL 5G, and my received pictures are now blurry and small. When I look at the stats they are 50kb or under, and when I go back to older received pics from my OnePlus and S9 they are closer to a meg. I know compressions is a must in MMS, but they are almost unrecognizable. I have tried Google messages, Textra and Message plus. I have sent myself pictures from an iPhone 7 and S9 to test and outgoing seem fine. I have cleared cache even though its a new phone, and reset all network settings. Spent hours on hold to never make it to tier 2. Could it be a provisioning issue where I had CDMA-less texting on my OnePlus 7 pro? None of the script readers can assist. Great device but I need to be able to receive legible pics on my device. 

[vzw_customer_support]

You've checked all of the boxes by trying all of those different messaging apps on the TCL 10 5G UW. Much appreciated. 
When sending a large photo are there any messages about "Attachment limit reached" ? 

[Cyberbearz]

Zero issues sending. Only receiving. Picture average only 50kb when they reach me. My ones going out show up fine on my test devices.

[vzw_customer_support]

Thank you! Are you still having this experience? 

Chris_VZW

[Cyberbearz]

Yes.. Even today I had my daughter send me pics from her iPhone XR on both Google and VZW messengers and they were both overly compressed. A receipt pic from the wifes SE2020 was barely legible.. Pics to my previous devices were good enough to be reposted on socials.. Have not been able to get a solid answer on this..