Please help. How do I speak with a live person to purchase a replacement phone for my prepaid account? I've tried two verizon stores,

[ramonwdc]

several verizon customer service numbers and have been on hold and transferred to the wrong department too many times to count. For some odd reason, no one is available to help.

[SuzyQ · Accepted solution]

The Prepaid customer service # is 888-294-6804, and I believe the sequence is 1 (English), mobile #, then options 4,6,4 to get to a real person.