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Poor 4g service
Conrad_Oster
Member

Hi, I live in the 80602 Thornton area have had really poor service at home and out and about around I25 to federal blvd.  The 4g barely has the smallest bar and it often goes 3g to nothing but the x. That happens a lot.  I have a galaxy note 4, and the speed test came back at a dismal 135ms ping .4mb download and .01 upload.  Is there anything I can do to get better service?

Labels (1)
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Re: Poor 4g service
Ann154
Expert
Expert

What is the network mode setting on your phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Poor 4g service
Conrad_Oster
Member

Global, I have version 5.1.1 too if that helps

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Re: Poor 4g service
Conrad_Oster
Member

I don't notice the data speed that much because I'm usually on wifi, but text messaging fails sometimes or is extremely slow, especially if I try and send a pictue.

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Re: Poor 4g service
Conrad_Oster
Member

Any other ideas?  Do you think I need to take the phone into a store?

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Re: Poor 4g service
Conrad_Oster
Member

Not sure I am replying correctly did you get my responces?

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Re: Poor 4g service
bearone21
Leader

set to cdma/lte

Re: Poor 4g service
Conrad_Oster
Member

That didn't help, it's still going back and forth from barely a 4g to 3g and now just 1x.  Its testing better though, the last download was 4.03Mbs.  Does verizon customer service answer these posts?

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Re: Poor 4g service
Conrad_Oster
Member

Last test only 3g and .55 Mbs can't seem to get the 4g back now.  So lame.

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Re: Poor 4g service
bearone21
Leader

at best, 4g delivers 4-12mbps.