is there ever a time when Verizon is not experiencing "higher than normal call volume"? Every flippin time I call , no matter the time of day there is an unacceptable wait time to speak to customer service.
Right now I'm at 24 minutes and counting. NO EXCUSE!!! Oh how I hate Verizon. 6 more months until 2 of my lines are out of contract and then I'm leaving.
1) There's not enough agents to 120 million customers.
2) A lot of things can be resolved on your own or searching Google.
3) People who have no reason calling in are occupying space in the queue and taking up an avaliable agent.
4) It's the most thankless job you could ever have and has a high turnover because of it.
5) You're welcome to apply.
mpiriemon, the last thing we want is for you to have long waits to speak with us. We want to be available to you at all times and we would be devastated to see you leave the Verizon family. I am here to help and get any issues turned around. What has you reaching out to our customer support? -Santo
frig you and your reply. don't make excuses for cruddy customer service and waiting on hold no matter what time of day you call and every time they say "do to the high call volume..." garbage!!!! Verizon and Comcast share the #1 spot for the worst customer service.
I have called 7 times now to every number I can find. *611 won't help. The only way to contact a human being is to contact sales.... who then hangs up.
I am being bombarded by phone numbers I do not know. I just got this number. I am on the Do Not Call Registry. I cannot reach someone who will help. All of the numbers, which are Verizon numbers, are disconnected the next day if I call back.
Amazingly, Verizon is receiving "higher call volume than normal" every time that I call. Also, "the menu options have changed". Also, they keep insisting I use the virtual assistant, who cannot help. How is it that you can NEVER have representatives available?
New customers, be warned.
Oh my, that is definitely never the experience we want you to have with us, johnv474. But not to worry, I am here to help you now. I know how annoying spam callers can be, I get a lot of those too. Now let me ask you, what is the make and model of your device?
The truth of the matter is Verizon have set up a business model whereby they do not want to receive incoming calls. Look, you can contact American Express or Mastercard and speak to a person everytime within 3 to 4 minutes. Verizon set themselves up for failure with this model. Sometimes, you really need to talk to someone, not in 12 hrs, like now!
DrRex I'm sorry to learn you are not please with the call back time, 12 hours is a long wait. However, I'm here to help. What can we do here on this platform? -Dolores