Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Poor reception, dropped calls: No Verizon Resolution
MARSMI52
Member

Specifically, what does Verizon Customer/Tech Support do when you receive a complaint about poor reception and dropped calls in an area that previously had no problems?

I called 611,more than a week and a half ago, September 30, 2016, to submit a complaint.  I have been in same house 7 years and have had same phone 1 1/2 years, with no reception complaints until recently.

I received the following "Free Verizon Messages" on my phone:

Oct 1, 2016: Ticket assigned and being worked. Will update within 24 hours.

Oct 2, 2016:  Ticket assigned and being worked. Will update within 48 hours.

Oct 4, 2016 :  Ticket under continued investigation. Will notify when issue resolved.

Oct 10, 2016:  Review of reported service issue is complete.  Directed me to click a link to see more details. http://vzw.com/Coverage

I got "page is unavailable"........       Eventually, I got to a page that is merely statistics about Verizon's performance versus other service providers.

It is, in no way, an answer to the service issues I am having. I conclude that Verizon did not actually have a technician investigate the problem, but merely sent me canned responses.  I am disappointed in Verizon's poor customer service.  At this time, I am undecided as to my course of action.

Labels (1)
0 Likes
Re: Poor reception, dropped calls: No Verizon Resolution
vzw_customer_support
Customer Support

It is always our goal to provide you with both exceptional wireless service and customer service marsmi52. It is disappointing to know we let you down. I want to be sure to get this turned around. What is the zip code where you are experiencing the trouble? Is issue only inside your home? The link that you provided does suggest that you are in a marginal coverage area so I want to be sure we get the information we need to provide a resolution.


RashadM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: Poor reception, dropped calls: No Verizon Resolution
Feralcatfixer
Member

I have SAME issue, and was promised an update within 48 hours.  That was 2 days ago...haha.  Verizon service is not what it used to be.

0 Likes
Re: Poor reception, dropped calls: No Verizon Resolution
vzw_customer_support
Customer Support

Feralcatfixer,

We want to make sure you have the service you depend on. Let's get some details. Can you provide your zip code? When did you notice the problems?

JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Poor reception, dropped calls: No Verizon Resolution
Feralcatfixer
Member

If you can look at my history, I have called many  times about this same issue, but it is absolutely horrible now.

I was on the phone with Verizon rep for well over an hour recently, but he had to keep calling me back because the call dropped 5 or 6 times.

Other times he would call, but the signal was so [Removed] I couldn’t even answer it.

It is ridiculous to pay $70/month for such poor service.

Zip 80603

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

0 Likes
Re: Poor reception, dropped calls: No Verizon Resolution
acraftylady2
Sr. Member

The link you posted takes me to a page titled signal concern resolution.  You should try the page from a different browser.  Mary

0 Likes