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Last night I signed up for the $800 promotional for a samsung flip4 online and during the proces it required that I pay off the rest of what was owed on my current samsung S20+5G. Now 24 hours later after I paid nearly $600 dollars I received an email saying because I paid off my current phone I no longer qualify for the promotional credit and must pay full monthly price for the phone. The only reason I even considered upgrading was for the promotion. How can I lose the promotion when I followed the online step by step process to get it? This is ridiculous. Now not only am I out nearly $600 you expect me to pay full price for a new phone? I think not. This scheme is practically predatory and I will be calling immediately to demand verizon either honors the promotional conditions I agreed to or I want my money back and you can keep your stupid phone. I've been a loyal customer since 2004 and this is how I'm treated???
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skeeling90, we want to ensure that we get to the bottom of this promotion concern for you. Did the email give you any more informaiton or steps regarding the issue?
-Nicci
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This is the email I got last night from Verizon:
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skeeling90,
Promotions are a big deal these days and it can save us a lot of money when we upgrade. I want to make sure you get the answers you need regarding this recent transaction. To make sure I'm on the same page, you had a promotion on your old device, and you are purchasing a new device with a promotion. Is that correct?
You mentioned earlier in the conversation thread that you are paying for the new phone as a full priced unit, but at the beginning of it, you stated you are purchasing with a promotion. Please advise, and we'll address the promotions accordingly.
-Ryan
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Not a promotion. Sorry. It was a trade in. I would like to see a receipt showing the credit for the trade in and cash for data transfer. I looked at my account and I can pay off the entire $799.00 without loss of anything. I figure that means it was not a promotion situation. I am a retired, 71 year old person living on a fixed income and do not want to be taken for a ride by a person at a store that does not provide receipts for cash payments and trade ins. When I looked at my September bill it shows that I owe $799.00 for the new phone. I figured I would owe $499.00 with the $300.00 trade in.
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Who bought it?
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I know longer have the email. Sorry. I have been used/taken by the employee, Jorge, I think.
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Who is skeeling90? I really need some help on this. Will I need to call customer service and complain?
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Skeeling90 is a poster asking a question on this public forum. If it's this deal the monthly credit for the trade it may take a few billing cycles. You don't get a lump sum credit if you read the details.
https://www.verizon.com/about/news/galaxy-z-series-coming-verizon-network
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Thanks...I am a newbie to community postings. Also a newbie to trading in phones. I never got the details from the employee so wasn't aware of these things.....but I really do appreciate your message:)