Re: Promo Loss
acraftylady2
Specialist - Level 2

Lesson learned, look up the deal yourself and read the fine print.  If they accepted your trade you mailed back hopefully you will get your monthly credit.  If not keep on them as a lot have issues with trading in.  

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Re: Promo Loss
ShellyVR
Enthusiast - Level 2

As you say, lesson learned.  However, this was a face-to-face situation with an employee at the local Verizon store.  He never told me any of the "fine print" involved with a trade of my phone.  I did not get any agreements or receipts from him.  However, I should have asked.  Mea culpa

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Re: Promo Loss
acraftylady2
Specialist - Level 2

If you read back through the posts many people have been lied to about trade ins.  It's nice they have these forums so you can see stuff like that and decide from there.

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Re: Promo Loss
ShellyVR
Enthusiast - Level 2

Absolutely!

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Re: Promo Loss
vzw_customer_support
Customer Service Rep

As a valued customer, your account concerns are always our top priority, and we're here to help you in any way we can. I also see that our Community Forum members are also working to assist you.

 

Thank you for participating in the Device Trade-In Program. We want to ensure that you are kept updated on the result. Typically, during the Device Trade-In process, our customers would receive correspondence from Veriozn, via email. The email would include a Submission ID number.

 

Let's make sure that we're on the right path to assist you. We recommend visiting our Device Trade-In website and reviewing the information provided at 

 

http://spr.ly/6603M1SPT.

 

We're confident that this information will be helpful to you. 

 

 

-Robert C.

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Re: Promo Loss
HappyCamper64
Enthusiast - Level 1

I wonder if putting the bad experience in this community feed does any good or not other than therapy of venting.  I am considering sending a complaint to BBB or contacting the local tv station that likes to get involved with poor  customer service to  reach out to those that can do something about it.

I purchased a Samsung S23 Ultra from Samsung website with 800 to be applied over 36 months, after somewhere close to 12-15 calls (& chats) finally I have barely started to get promotion sort of.  it is 12 and change amounting to 440 over 36 payments. I will keep calling and fighting for it but if I had it to do over I would not have bothered with the upgrade because of the many hours spent talking to verizon trying to fix it.  

On separate issue I added 2 lines with BYOD for a rebate, both had it and then one did not after 2-3 months and working on trying to get it reinstated.  Don't know if that will happen, should have left those 2 other lines with cheaper carrier, just wanted the better reception for my wife.

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Re: Promo Loss
vzw_customer_support
Customer Service Rep

We are sorry to read that you had this negative experience, and we are here to help. To better assist you, we will be sending you a private note.

~Freddy

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