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Predatory Scheme/Promo Loss
skeeling90
Member

Last night I signed up for the $800 promotional for a samsung flip4 online and during the proces it required that I pay off the rest of what was owed on my current samsung S20+5G. Now 24 hours later after I paid nearly $600 dollars I received an email saying because I paid off my current phone I no longer qualify for the promotional credit and must pay full monthly price for the phone. The only reason I even considered upgrading was for the promotion. How can I lose the promotion when I followed the online step by step process to get it? This is ridiculous. Now not only am I out nearly $600 you expect me to pay full price for a new phone? I think not. This scheme is practically predatory and I will be calling immediately to demand verizon either honors the promotional conditions I agreed to or I want my money back and you can keep your stupid phone. I've been a loyal customer since 2004 and this is how I'm treated???

Re: Predatory Scheme/Promo Loss
vzw_customer_support
Customer Support

skeeling90, we want to ensure that we get to the bottom of this promotion concern for you. Did the email give you any more informaiton or steps regarding the issue? 

 

-Nicci

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Re: Predatory Scheme/Promo Loss
skeeling90
Member

This is the email I got last night from Verizon:

Update on your promotional credit.
 
 
 
Your device promotional credit has been removed from your account because a device payment buyout was completed for mobile number ending in XXXX.

Since some things may look a little different on your next bill, please review your billing details and get important information online.
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Re: Predatory Scheme/Promo Loss
vzw_customer_support
Customer Support

skeeling90,

 

Promotions are a big deal these days and it can save us a lot of money when we upgrade. I want to make sure you get the answers you need regarding this recent transaction. To make sure I'm on the same page, you had a promotion on your old device, and you are purchasing a new device with a promotion. Is that correct? 

 

You mentioned earlier in the conversation thread that you are paying for the new phone as a full priced unit, but at the beginning of it, you stated you are purchasing with a promotion. Please advise, and we'll address the promotions accordingly. 

 

-Ryan

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Re: Predatory Scheme/Promo Loss
ShellyVR
Member

Not a promotion.  Sorry.  It was a trade in.  I would like to see a receipt showing the credit for the trade  in and cash for data transfer.  I looked at my account and I can pay off the entire $799.00 without loss of anything.  I figure that means it was not a promotion situation.    I am a retired, 71 year old person living on a fixed income and do not want to be taken for a ride by a person at a store that does not provide receipts for cash payments and trade ins.  When I looked at my September bill it shows that I owe $799.00 for the new phone.  I figured I would owe $499.00 with the $300.00 trade in. 

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Re: Predatory Scheme/Promo Loss
ShellyVR
Member

Who bought it?

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Re: Predatory Scheme/Promo Loss
ShellyVR
Member

I know longer have the email.  Sorry.  I have been used/taken by the employee, Jorge,  I think. 

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Re: Predatory Scheme/Promo Loss
ShellyVR
Member

Who is skeeling90?  I really need some help on this.  Will I need to call customer service and complain?

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Re: Predatory Scheme/Promo Loss
acraftylady2
Sr. Member

Skeeling90 is a poster asking a question on this public forum.  If it's this deal the monthly credit for the trade it may take a few billing cycles.  You don't get a lump sum credit if you read the details.

https://www.verizon.com/about/news/galaxy-z-series-coming-verizon-network

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Re: Predatory Scheme/Promo Loss
ShellyVR
Member

Thanks...I am a newbie to community postings.  Also a newbie to trading in phones.  I never got the details from the employee so wasn't aware of these things.....but I really do appreciate your message:)

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