Problems with update March 2013
Telefiend
Enthusiast - Level 1

Since my phone updated with the newest Android version this afternoon I have had nothing but problems. Apps will freeze and the back and home button does not work. If that isn't happening, you open an app and it immediately closes. Example, Open Facebook, immediately closes. Open Text messages, they immediately close, open dialer to make a call, it immediately closes. Each time one of those apps close, little icons appear on the screen for every one of the successive apps that have been opened. Currently my phone is useless. I can't call, text, or browse. What the heck is going on and is there a fix. I have already restarted it twice. This update has destroyed my phone!

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Re: Problems with update March 2013
Ann154
Community Leader
Community Leader

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Problems with update March 2013
CoolGeorge
Enthusiast - Level 2

I am sorry to hear of your problems.  The reason that I sought out this site was my own unhappiness with this update.  I guess that I should be happy that my problem is minor compared to yours.  I have lost my email notification of receipt of new emails as well as the ability to sync up 3 different email accounts.  Fortunately, I am able to press the manual update button and have any new emails downloaded.  Has anyone else experienced this problem on a Galaxy SIII? 

It is obvious that there are a lot of problems that are surfacing with regards to bugs in this update.  I wish that there was an option available to revert back to the state prior to the update.  Shame on Verizon and Samsung for releasing such garbage.

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Re: Problems with update March 2013
verizonuser00
Enthusiast - Level 1

I updated my phone this evening and lost everything due to the update not completing.  Spent an hour with Tech support who eventually made me wipe out my phone.  I lost over 1000 pictures because now it will not recognize my sd card.  When I informed the tech support about it he said oh you need to call Motorola to figure that out.  Thanks for nothing Verizon...you can be sure that I am gonna start looking for a new cell phone carrier.  I cannot believe I pay almost $200 a month and all I got was a oh sorry.

Re: Problems with update March 2013
NuDroidUsrr
Specialist - Level 3

Doing a factory reset should not have touched the SD card. Have you taken the card out and tried to read it on a computer? That is the 1st thing I would do.

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Re: Problems with update March 2013
blinden
Enthusiast - Level 1

I am also having email issues since the last update - same as you describe, in that my emails aren't functioning like they used to.  I have three accounts synced to the Galaxy SIII, two of them now require manual updates to get new emails and the primary email account doesn't download at all now.

Re: Problems with update March 2013
mcclainfam
Enthusiast - Level 1

I am having numerous issues as well.  I receive text messages today that were sent over the weekend and the ones I have sent haven't been received or are very late as well.  My phone is super slow and it almost drags when i touch different apps or go online for anything.  It is horrible....They really need to push out a bug fix SOON!! 

Re: Problems with update March 2013
rlkroll
Enthusiast - Level 2

I have a Droid Razr and the updated took place Friday evening. My issues are with wi-fi connections. My wi-fi connection at home is fine, but I can't connect at work (WPA2 security, which worked perfectly on Friday). I also cannot connect to local public wi-fi spots ( I have not been to a store or restaurant to try connecting there). Also I used to have 4g at home, now the 4g is non existent and my 3g signal at work (20 miles from my home) is hit or miss.


I have unchecked the box to "avoid poor signals". I have unplugged the work router and shut down my phone and then started both back up. The work wi-fi signal strength is full and it tries to connect but never secures the connection. My co-works both have iphones and their wi-fi connection is fine and mine worked Friday so I know it is from this recent update.

Re: Problems with update March 2013
mcclainfam
Enthusiast - Level 1

Yes my signal is totally hit and miss and it seems to be way worse at home with or without Wi-Fi

Re: Problems with update March 2013
wolfwmn48
Enthusiast - Level 2

Im having the same problems. My phone now won't download my email, when I click email it tells me no message when I do have messages. It vibrates every time I get a message from facebook and I had that turned off, it is still turned off but still vibrates. How do I fix all of this. ?????