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Purchasing a new phone through the Verison website
Sidiana
Member

I tried multiple times on 2 different computers (desktop and laptop) to purchase a new phone through the website.
The website can not process my credit card. It doesn't give me a specific reason, it only says that there was a problem processing the card. When I called my bank they assured me that there was no issue with the card, the payment should go through without problem.

When I contact the chat or the phone support I've been talking/on hold for hours, yet nothing goes through, they don't know why and they can't process the payment. At this point it is utterly ridiculous, it shouldn't be so difficult to buy a phone!

It' s a regular visa debit card from a major bank and I have no problem with it on any other site.

I don't want to to go the Verizon store, it's for one too dangerous with Covid going on and for two, they store close to here always is so full that one has to wait forever till finally somebody helps. It simply can't be that buying a phone is such a huge issue.

I'm very frustrated.

 

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Re: Purchasing a new phone through the Verison website
Tigerstep
Sr. Member

Order outside of Verizon. There's no rule that you have to get the phone directly through the carrier.

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Re: Purchasing a new phone through the Verison website
vzw_customer_support
Customer Support

@Sidiana ,

We're sorry to hear that you've been having so much trouble trying to purchase a phone. Do you have any issues using this same card to make any other kind of payment, such as to pay your Verizon bill? Since it has already been attempted with all of our support channels as well, that would mean that a store would be the next best place to visit. All of our stores have been taking on a strict adherence to safety ever since the COVID-19 pandemic had started last year. You can see all of those details here: https://www.verizon.com/stores . As for your concerns about stores being too busy, scheduling an appointment in advance will ensure that you have a set time to be able to visit and make your purchase. There is also a limit to how many people can be in our stores at the same time, so you would not have to worry about a crowd.

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Re: Purchasing a new phone through the Verison website
Sidiana
Member

I have no problems paying my monthly fees with the same card. It's saved to the account.

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Re: Purchasing a new phone through the Verison website
Sidiana
Member

Yes, I was looking into that too. But I was warned against it because Verizon has apparently somewhat difficult issues unlocking a phone bought somewhere else.

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Re: Purchasing a new phone through the Verison website
vzw_customer_support
Customer Support

We know how important it is for your order to run smoothly. Are you given the option to bill the charge to your account? 

EllisandraC_VZW

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Re: Purchasing a new phone through the Verison website
acraftylady2
Sr. Member

I have bought my Verizon phones through best buy in store the last several years and have no issues with best buy activating them.   I bought a Verizon branded phone through them over the summer.    Last Christmas bought my son an unlocked Samsung phone for verizon there and no issues..  Pay cash and in and out in less than 30min.    Mary

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Re: Purchasing a new phone through the Verison website
Sidiana
Member

I was not given that option.

 

And I went in the meantime to the local Verizon store. And the people there refused to sell me a phone. They said they only do curb side pickup and bill payments. They suggested I buy a phone at walmart. Which I did.

But that phone uses a slot for the sim card that doesn't fit the old phone. So now I can't activate the new phone. They told me I easily could get a sim card that fits and would allow me to activate the phone through verizon.. . And so we're back full circle. At this point I'm absolutely livid. This is truly unacceptable. How a company with such absolutely ridiculous issues can stay in business is beyond me.

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Re: Purchasing a new phone through the Verison website
Sidiana
Member

Yes. If you buy a verison branded phone the activation SHOULDN't be an issue... but if you run into the probolem with the sim card not fitting it is a problem. Especially if the store refuses to help.

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Re: Purchasing a new phone through the Verison website
vzw_customer_support
Customer Support

Sidiana, we apologize for this negative store experience and certainly want you to get the appropriate SIM card for the phone you just purchased. We want to take the opportunity to make things right for you.

 

We've sent you a private message so we can further assist. Thank you and look forward to your response.

 

 

AlanS_VZW

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