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Randomly shuts down without prompt, anyone else?
LMULKEY58
Member

My phone randomly shuts itself off.  It is charged and it will be at random times.  In order to power it back on I have to take the battery out and re-seat it, then it powers up fine and stays on.  Anyone else have this happening?  Any suggestions?  It is a pain in the waaazooo since I use it for my alarm clock!  Thank goodness I have an internal body alarm clock that won't let me oversleep.....or hasn't yet!

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Re: Randomly shuts down without prompt, anyone else?
jav6
Leader

Might help to identify which make/model phone you are talking about.

...Just another VZW customer...trying to offer some assistance...
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Re: Randomly shuts down without prompt, anyone else?
LMULKEY58
Member

Sorry I was in device support and my phone so I thought it would indicate

that, should have noticed. It is an LG Enact™ in Black 8 GB, although

when I look at phone name on my settings it says VS890 4G I know it is

older so many will say trade in time but I don't change phones often. Only

my 3rd phone since they came out. (my daughter is eyerolling along with

all of you). I like this phone because it has a slide out qwerty keyboard

as well as the digital keyboard. I have a tremor that is some times so bad

I cannot use the digital with ease, so the slide out is nice. I doubt

there is a newer phone with that option, as I looked long and hard for this

one!

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Re: Randomly shuts down without prompt, anyone else?
vzw_customer_support
Customer Support

LMULKEY58,

 

No enjoys having a phone that powers off on its own. I know you depend on your device and I'll be happy to get this fixed for you. Has the phone been exposed to any liquid or physical damage? Do you charge the phone with the original manufacturer's charger?

 

 

JuanD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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