Recently Upgraded to Galaxy s5 and cannot get my Supertooth Buddy to recognize the phone. How do I get it to work?

[mgmiller51]

I recently upgraded to the Samsung Galaxy s5 and now my Supertooth Buddy will not recognize the phone for Bluetooth.  What can I do to utilize this tool?

[vzw_customer_support]

mgmiller51,

Let's get you connected. Have you been able to sync other bluetooth accessories to the phone? Are you able to sync other phones to your Supertooth Buddy? Go to Settings> Bluetooth> Turn on Bluetooth (if not already on). Next to The device on top is there a checkmark for "Visable to all nearby Bluetooth Devices?"

BrianP_VZW
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[mgmiller51]

My phone works with our car bluetooth.  It does not work with any of our Supertooth Buddies (3), which still work with my wife's phone.  I have tried the phone with "Visable to all nearby Bluetooth Devices?" checked and unchecked.  The phone does show other bluetooths in the area, but not the Buddy.

[stef7]

I'd try to Unpair with the Buddys, power cycle the phone, and re-pair. You will need to put the Buddies into pairing mode, and then on your phone "Search for Devices".

[mgmiller51 · Accepted solution]

Finally found the answer elsewhere. 

To reset your supertooth, please follow the direction carefully: From OFF, press and hold the On/Off (8) button of the handsfree kit for 10 seconds until the Bluetooth Indicator (4) turns blinking red/blue, then press and hold Hang up / Reject call until you hear a beep. All pairings of the kit have been erased.  Then I searched and the Buddy popped up on my phone,