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Restart Issue
JEFLAN32
Member

Greetings,

I have tried unsuccessfully to restart my phone but it continues to stall/poll at the Verizon screen.  The stalling/polling has lasted for almost two hours now and I cannot use my phone.  How can I resolve this issue?

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Re: Restart Issue
Ann154
Expert
Expert

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Restart Issue
kathy65793
Sr. Member

Can you get to the recovery mode of your phone?

If you can try and clear the cache partition of the phone.

Like Ann154 asked it would help to know what kind of phone

you have and when did this start happening like after you got

an update or did you install a new app

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Re: Restart Issue
bd94s10
Sr. Member

You can try to use the Verizon Repair Assistant.. but as others mentioned it would help to know which made/model. LG devices had an issue with a boot loop and you can contact LG if you are experiencing this issue.

https://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/

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Re: Restart Issue
vzw_customer_support
Customer Support

bd94s10, A stalling phone is never a good thing to encounter. I'm sorry to learn that you're having this experience. As Ann154 mentioned, the best way to provide further assistance is to understand which phone you have with us. Can you please provide this information for us? Please share more about what happened when this issue began. Were you in the process of updating your phone? Did you receive any error messages prior to the phone restart?

TanishaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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