I spent an hour waiting to talk to someone today and another hour on the phone with the customer service guy over a $50 restocking fee that I was charged for a defective phone that the Verizon technical support lady told me to send back since I only had the phone for a day. I even asked her if there would be any charge after she tried to troubleshoot it for 45 minutes and she couldn't make the function of the smart phone work. She said that there would not be any charge so I sent it back. Today I noticed the fee and the guy said that he couldn't do anything because it was more than six weeks. We've had a family plan with Verizon for over 17 years and we don't look at our bill from Verizon because we believed that Verizon is customer focused, however, that's not the case at all. We've already started looking at T-mobile and AT&T since family members and friends have these companies. I never thought that we would change and they would let us go over $50 that they charged fraudulently.