Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Restore after a software update
Johanna1967
Member

Is there a way to restore my phone to how it was before software update done yesterday?

Labels (1)
0 Likes
Re: Restore after a software update
tikibar1
Sr. Leader
Sr. Leader

No, you can't revert to a previous software version.  Have you checked all your settings?  Sometimes updates change/remove/add things.  Which phone do you have, what issues are you having, and have you searched the forum for related threads regarding the update?

0 Likes
Re: Restore after a software update
vzw_customer_support
Customer Support

Johanna1967, we always want to ensure that you’re enjoying your device and able to make the most of it. As tikibar1 has confirmed, the devices are unable to revert back to their previous software. May we ask what concerns you have with the latest software update that has you wanting to switch back? Can you please confirm the make/model of your phone as well?

 

Samantha_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes