Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Restore failed - Verizon Cloud
nick_coffin
Member

My phone has factory reset and I am trying to restore the text messages through verizon cloud. Unfortunately I keep getting a 'Restore failed' message after a few minutes.

I have already tried restarting the phone.

I have already tried clearing the app cache of the entire phone.

I have already verified that it is the Verizon cloud app.

I have a strong wi-fi signal as well as a 4G signal.

I have no pending updates.

Labels (1)
0 Likes
Re: Restore failed - Verizon Cloud
vzw_customer_support
Customer Support

nick.coffin,
We want to make sure you are able to get your previous message back. What messaging app are you using? Were you able to get other Verizon Cloud content to restore?


DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes