Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Restoring texts with Content Transfer app

Hi Folks. I'm trying to help my wife get her texts from her really old Motorola to her new Motorola MotoG7. She was NOT using Verizon's Message+ app before. Looks like it was a Motorola specific app instead.

So I used Verizon's Content Transfer app and everything seems to have successfully transferred, but when I open Message+ on the G7, the texts aren't there. So I assume that I have to somehow restore them.

When I go to the Restore function in Message + though, I'm prompted to either Restore Online or From SD Card. I'm assuming the files are lurking somewhere on the SD Card of the new phone? But where the heck are they? Or is there some other way to pull those texts into Message+?

Re: Restoring texts with Content Transfer app
Customer Support

Was the old device backed up to any memory card, Sd Card, or Verizon cloud? StephanieS_VZW

Re: Restoring texts with Content Transfer app

If the old Motorola phone is also an android phone, you can also use a SMS Backup application available from the Play Store to backup the messages on the old phone or to the Google drive associated with your wife Google account. You can then manually transfer the messages to the new phone or retrieve the messages from the Google Drive. Using the same SMS Backup application now installed on the new phone, you can restore the messages on the new phone. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.