Where are the tones stored on the device? Which folder? If you haven't already, you should move or copy them to the "Ringtones" folder. That is where the device defaults when looking for the ringtones.
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Having to establish your customer ringtones every couple days would be irritating, rftwredlite. Let’s get those settings to stick. When did this start happening? What changed prior to this happening?
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It started happening about a month ago. I'm not sure what changed. I just moved all my special ringtones to the dedicated ringtone folder in my internal storage and so far it seems to be working.
I'll let you know if it changes again.
Thanks for getting back to me