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Round and square button on the bottom don?t work
TheImp
Member

Received replacement refurbished phone, now the bottom 2 of 3 buttons do not respond,  updated the software already.

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Re: Round and square button on the bottom don?t work
bearone21
Leader

what phone??

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Re: Round and square button on the bottom don?t work
TheImp
Member

It is a Motorola Droid Maxx 2, Android version 6.0.1.

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Re: Round  and square button on the bottom don?t work
bearone21
Leader

call verizon cs, 800-922-0204

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Re: Round and square button on the bottom don?t work
vzw_customer_support
Customer Support

TheImp, the Droid Maxx 2 is a great device. Let’s get this fixed right away. Did this happen after the software update or before? Any physical/liquid damage? Please run a device health check through the My Verizon mobile app. Here’s how http://vz.to/29xFfGS.

ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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