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S4 Error Code:963 when attempting to update Apps
ShawnRitt
Enthusiast - Level 1
‎03-22-2016 01:55 PM

What does this mean. The app update downloads but during installation "[app]" can't be updated....trouibleshooting (error code 963)

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Re: S4 Error Code:963 when attempting to update Apps
Ann154
Community Leader
Community Leader
‎03-22-2016 02:03 PM

Does trying to update a second time work?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: S4 Error Code:963 when attempting to update Apps
ronc13
Enthusiast - Level 2
‎03-22-2016 06:33 PM

I got it too.

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Re: S4 Error Code:963 when attempting to update Apps
ronc13
Enthusiast - Level 2
‎03-22-2016 06:34 PM

I tried about 10 to 15 times.

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Re: S4 Error Code:963 when attempting to update Apps
vzw_customer_support
Customer Service Rep
‎03-24-2016 02:37 PM

ShawnrRitt, that is a strange message that you are receiving. Let figure this out. Is it all apps or a specific app that will not update? When did this problem start?
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: S4 Error Code:963 when attempting to update Apps
lynnwlsn
Enthusiast - Level 1
‎03-24-2016 03:57 PM

I'm having the same problems

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Re: S4 Error Code:963 when attempting to update Apps
ronc13
Enthusiast - Level 2
‎03-24-2016 05:03 PM

It was not on all of them.

On Mar 24, 2016 5:37 PM, "Verizon Wireless Customer Support" <

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Re: S4 Error Code:963 when attempting to update Apps
vzw_customer_support
Customer Service Rep
‎03-24-2016 06:43 PM

I’m sorry to hear that you keep getting that strange error too. Let’s make sure your applications get updated successfully, ronc13. Is this happening to a specific application? Are you connected to mobile data or WiFi? Please share details.


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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