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S5 won't connect to outside wifi
sevenclarks
Member

My phone connects fine to our home wifi, but when I'm at the gym or coffee place it won't let me connect.  It always worked fine, but I think after the last update it stopped.  It only seems to be when it needs to load a sign-in page; I get an error message saying google refused to load.  It does connect, but I can't ever open the sign-in page.

Verizon support had me reset my phone to factory setting but it didn't fix it.  I would appreciate any help; thanks.

Julie

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Re: S5 won't connect to outside wifi
vzw_customer_support
Customer Support

Let's repair that connection! Have you tried forgetting a Wi-Fi connection and then trying to connect to it again?


NoahS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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