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S5 won't do anything until I press backspace
HeyHoopz
Member

I try to touch something on my galaxy s5 and it's frozen.  I discovered I have to hit backspace then make my selection. Almost everything I do has to follow a back press now.  This started about a week or 2 ago.  Please Help!

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Re: S5 won't do anything until I press backspace
vzw_customer_support
Customer Support

HeyHoopz,


I wouldn't be happy if my phone freezes and had to back press everytime to just get it phone working again. I'll be happy to help. What happened 2 weeks ago when this started happening, was there a change like an update or new application download or any type of physical damage on the device?



RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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