SIM removal tool
HEATHERBAKER
Newbie

I got a replament phone in mail, and it did not include a SIM removal tool....

Is there anything I can use, or do I have to go into a verizon store?

thank you.

Labels (1)
Tags (3)
0 Likes
Re: SIM removal tool
Ann154
Community Leader
Community Leader

For which phone? You can try to paperclip as well.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
SIM removal tool
HEATHERBAKER
Newbie

yes, didn't work.

0 Likes
Re: SIM removal tool
Ann154
Community Leader
Community Leader

And which phone was this for?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
SIM removal tool
HEATHERBAKER
Newbie

DROID DNA by HTC.

0 Likes
Re: SIM removal tool
japetty
Specialist - Level 1

Either go to a VZW corporate store and have them change the SIM for you or call and have VZW send you a new SIM. Never seen a SIM that difficult to remove.

0 Likes
Re: SIM removal tool
vzw_customer_support
Customer Service Rep

HeatherBaker, we'll make sure that you can use your replacement. I've been able to use push pins previously to open the SIM card tray. You'll just need something like a pin or safety pin.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: SIM removal tool
vzw_customer_support
Customer Service Rep

Oh no! Thanks for trying Did you have the opportunity to try a push pin yet?

TamaraH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: SIM removal tool
demmo86rt
Champion - Level 3

You do realize it was only 45 min since the last rep suggested that, right?

Re: SIM removal tool
bob9556
Newbie

why would you not include a tool? That seems mega strange to me. Your instruction to activate the phone you get with the online store says to transfer  the card from one phone to another. Why do i have to find a safety pin or whatever or take it to a store to have them do it. Would it have been better to just buy it at the store then they could have done that and i would not have to try and find a store that is open during covid or stand in line outside the store once i found one? Why are you making me jury rig something instead of just including the little cheep tool? 

0 Likes