Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Samsung Galaxy J7 is locked.

My son's Galaxy J7 is locked, it's not opening on his passcode.  He's afraid all his photos and content will disappear in a reset.  Any possible way to get into the phone?? 

Labels (1)
Re: Samsung Galaxy J7 is locked.
Customer Support

I am sorry to hear that your son is having issues with his lock code to his phone and I can understand being concerned about his media/picture content, Chraag70. Let me help with any available options to resolve these concerns. When did this issue occur? What is the software version of his device? As far as his pictures and media content, do you know if he used the cloud to back up his data?



Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!