rachel2,
I'm sorry to see your Samsung phones are not working properly. I want to do all I can to help you out. Your time is valuable to us and it's never good to spend so many hours on the phone. I'll be happy to assist. Are you only having signal issues? If not what else is happening with your phones? Are you able to make and receive phone calls? I want to ensure we get all of your concerns addressed.
JenniferL_VZW
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