kevinlinn2013, I'm so sorry to hear that you are experiencing slowness and freezing issues with your Galaxy J7V. Let's see how we can help. When did you begin having difficulty with your device? Is it freezing when you are doing any specific action or using a certain app, or does it seem random? Finally, is it slow when using data, or when moving through difference screens and actions? With more details, we can better assist in resolving this matter.
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!