Samsung Galaxy S5 keeps dropping wifi connection
wdcrlyn
Newbie

i have 5 phones and 1 phone keeps dropping wifi connection therefore eating up data. What do i need to do

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Re: Samsung Galaxy S5 keeps dropping wifi connection
vzw_customer_support
Customer Service Rep

Here to help. Do you leave the device's cellular data connection on? Thanks for confirming other devices are connected to the WiFi source, how long has this been an issue? 
TylerK_VZW
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Re: Samsung Galaxy S5 keeps dropping wifi connection
wdcrlyn
Newbie

Yes, the phone connection is left on. been having the problem for the past week

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Thank you,

Verizon Moderator

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Re: Samsung Galaxy S5 keeps dropping wifi connection
vzw_customer_support
Customer Service Rep

Thank you for confirming that information. Have you tried turning the Cellular Data off?


DeannaL_VZW
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Re: Samsung Galaxy S5 keeps dropping wifi connection
wdcrlyn
Newbie

i dont know!! How do i do this

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Thank you,

Verizon Moderator

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Re: Samsung Galaxy S5 keeps dropping wifi connection
vzw_customer_support
Customer Service Rep

Allow me to share a link with instructions to disable/enable data wdcrlyn. Please visit this link: http://spr.ly/6589BjFg9


You can also see many more troubleshooting options at this link: http://spr.ly/6580BjFgi


AntonioC_VZW
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