rclewis, we're eager to address all of your concerns and provide you with the best device option. I apologize that you did not receive a courtesy call back from a manager as you were promised. Have you had that device for less than 12 months? If so, it's still covered under the manufacturer warranty. Were you provided with that option.
We want to move forward and get this issue resolved for you right away. Has your device been evaluated at a local store? http://vz.to/1h3etAK
LasinaH_VZW
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I'm having the same issue my phone is over a year old and the only thing I can see wrong with the charging port is that when I plug it in it's loose is there anything I can do that wont cost me an arm and leg to fix it
If you don't have extended warranty then you can send it in to Samsung for repair or take it to a local cell phone repair. Ladder will cost you a finger nail
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