Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung S21 Ultra not working right after update
lynnejenni
Member

My phone forced me into a new update and now some of my apps won't open and I can't seem to get it to "undo" the update.  Is there a way to do that? Is there anywhere to scan my phone to fix the issues?  I"m very frustrated.  I never wanted a new phone but had to do it.  

0 Likes
Re: Samsung S21 Ultra not working right after update
lynnejenni
Member

By the way...I've deleted apps and re-downloaded them.  I have rebooted my phone several times.  

0 Likes
Re: Samsung S21 Ultra not working right after update
vzw_customer_support
Customer Support

We want your phone to work as intended so that you can have an excellent experience, lynnejenni. Since this issue started after the software update, this means that the update did not process correctly, but no worries, there is a way to fix it. Please use the "Software Upgrade Assistant (Samsung) - Repair Assistant" as per this link (https://www.verizon.com/support/knowledge-base-80201/) to resolve the issue. -Antonio

0 Likes
Re: Samsung S21 Ultra not working right after update
Rlc403rc
Member

I. Having some of the same issues with my s21 ultra. As well as permission issues on apps that I cannot fix. I have reset network, data and did a factory reset twice. Will thus fix my issues as well?

0 Likes
Re: Samsung S21 Ultra not working right after update
vzw_customer_support
Customer Support

Hello, Rlc403rc. We would recommend using Repair Assistance for any software related issues. 

*Cassie

0 Likes