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Samsung Stratosphere - Car Mode
spikiemom
Member

My phone sometimes puts itself into car mode and there is a little steering wheel in the top corner of the screen and the screen stays lit. I don't know how to do this myself. I want to be able to do this for when I am driving and want to make a call but the stupid screen is always dark. Anyone else know what I am talking about?

Labels (1)
Re: Samsung Stratosphere - Car Mode
jrh0828
Novice

I have had a Stratoshpere for several months and this has never happened to me.  Are you sure the icon you see is a steering wheel and not the Settings icon?

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Re: Samsung Stratosphere - Car Mode
spikiemom
Member

yes it is a steering wheel. In the notifications it will say " car mode enable". Very weird.

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Re: Samsung Stratosphere - Car Mode
jrh4054
Sr. Member

Have you checked with VZW customer service? I just check the Stratosphere User Guide and there is nothing about your issue.

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Re: Samsung Stratosphere - Car Mode
Not applicable

spikiemom,

What an unusual issue! I researched and found no related concerns, however I'm happy to get this resolved with you today.

Did you notice this happen after any update to the device or an application installation? First, I want you to check Settings> Applications>Manage Apps>All, and check for 'Car Mode' or 'Car Dock' if listed you want to tap 'Clear Data' to get rid of its default settings. Another great tool is enabling safe mode to determine if this is caused by any corrupt application installed from Google Play/Google Market. If the device runs in safe mode and does not encounter the safe mode issue, then we can conclude it's application related. If that is the case, the best step is to remove any recently installed (or updated) applications one at a time till the issue is resolved. If this fails, a hard reset may be necessary. The important to remember is the reset erased all the data, including the contacts, calendar events, and applications. Google/Gmail should be backing up your information since you activated the device, just sign into www.google.com/contacts to double check. After the rest, the on-screen activation steps will walk you through signing back into Gmail so your personal information syncs back to the device, along with your paid applications.

Please advise if this issue continues so I and the community can assist further.

Thank you!

AdamE_VZW

Follow us on Twitter @VZWSupport

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Re: Samsung Stratosphere - Car Mode
spikiemom
Member

Thank you for your response. I ended up returning the phone since I was also having charging issues and they gave me another phone. This one works right and I don't get the car mode on this one. I told them at the store and they didn't know what I was talking about either. It was the weirdest thing. It was almost as though I had it in a car dock but I didn't.

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Re: Samsung Stratosphere - Car Mode
kristak
Member

My Samsung Stratosphere also continues to randomly put itself in car mode. I don't even have to touch it. Almost every time I plug it in, it does it too..

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Re: Samsung Stratosphere - Car Mode
Dave-in-Decatur
Sr. Member

I remember someone reporting that they had this problem and it was related to a case or holster they were using -- somehow the case made the phone think it was in a dock. Do you have a case?

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Re: Samsung Stratosphere - Car Mode
kristak
Member

No case.

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Re: Samsung Stratosphere - Car Mode
vzw_customer_support
Customer Support

Hi kristak,  Let's get your device out of the car pool lane!  How long has this been happening?  Are you using the original charger that came with the device?  Does the charging port on the device seem to show any damage or corrosion?  I look forward to getting this resolved!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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