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Screen stays black during incoming calls
SteveK53
Member

When receiving incoming calls, the screen stays black.  If I push the power button, it cuts the caller off.

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Re: Screen stays black during incoming calls
Ann154
Expert
Expert

I would first check the call settings to verify you don't have the option to end the call with the power button turned on.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Screen stays black during incoming calls
vzw_customer_support
Customer Support

SteveK53, this definitely seems odd. Our goal is to make sure your phone is working properly at all times. We never want you without it. When did this start? Are you having any other issues with the phone? What type of phone do you have? 

 

Dia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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