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Re: Setup Wizard data usage limited notification
vzw_customer_support
Customer Service Rep
‎01-04-2021 06:45 PM

Are here any limiteaionsset in Smart Family on your line when you review the app or My Verizon account? When going to Settings > Data Usage, do you have any restrictions set with the data here?

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Re: Setup Wizard data usage limited notification
vzw_customer_support
Customer Service Rep
‎01-05-2021 09:40 PM

Hey, sylviavue! We know getting your data working properly is a must! Have you already checked the other causes on this thread including checking for data limits in settings or confirming your Smar Family settings if you use it?

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Re: Setup Wizard data usage limited notification
TH0122
Newbie
‎01-22-2021 08:45 AM

Some how your account got "hotlined".  which means the finance department limited or shut off your data.  Tech support can not fix this you must get a hold of a Human rep. in the finance department  and they can remove the restriction from your account.  

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Re: Setup Wizard data usage limited notification
vzw_customer_support
Customer Service Rep
‎01-24-2021 09:04 AM

Thank you for the information. Please let us know if you need assistance with anything. 

 

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Re: Setup Wizard data usage limited notification
Mc49
Newbie
‎02-13-2021 01:42 PM

My phone is doing the exact same thing.  I've done the whole Verizon / Samsung thing and neither could help me.  Can you please tell me if they fixed your phone? and if so, how?  Any help is much appreciated.  Bad weather headed my way, and if power goes out then my wifi doesn't work.  NEED the mobile data to work!  Thank you for any help you can send my way!

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Re: Setup Wizard data usage limited notification
vzw_customer_support
Customer Service Rep
‎02-15-2021 01:54 PM

Mc49, we want to make sure your device is working properly. Let's review. Can you ploease share more details about your device cocnern. What happens when you try to place a phone call, send/receive a text, or use data? 

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Re: Setup Wizard data usage limited notification
MamaBear0514
Newbie
‎07-01-2021 06:40 AM

That didn't work for me 

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Re: Setup Wizard data usage limited notification
MamaBear0514
Newbie
‎07-01-2021 06:42 AM

I my situation only my phone was affected? 

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Re: Setup Wizard data usage limited notification
vzw_customer_support
Customer Service Rep
‎07-03-2021 06:45 AM

MamaBear0514, we want to make sure you receive a resolution for your cocnern. Can you please share more details? What steps are you taking? When are you receiving this error message? 

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Re: Setup Wizard data usage limited notification
Bradfishct
Newbie
‎07-11-2021 08:03 AM

Same problem and had it for a while.  We finally just dropped Smart Family and added unlimited data but I still have the problem.  Tried force stopping the setup wizard but it didn't resolve the problem.  How do we fix this?

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