Any solution? My fiance and I's phones just started having this problem this afternoon. Verizon had been no help so far! Argh
CorderMachine, we understand the importance of making sure you are able to effectively use your devices. We are happy to help in any way possible. What type of phones are you attempting to set up?
Limiting you when things have been removed is definitely not what we want. It's crucial that is fixed. If those limits are still working, it sounds like it wasn't fully removed before taking that Smart Family App off. Your parents would need to be the ones to manage this if they set it up. They could download the app again or do that through their online My Verizon accounts.
As a valued customer, your device and service concerns are our concerns too. We can help resolve the issues you're experiencing with making calls and receiving messages with your S21 Ultra Smartphone.
Can you tell us more about this? For example, how long has this been happening? Have there been any recent changes with your devices? (e.g., software update, new apps downloaded, recent SIM Card change, etc.)
Please reboot (Power cycle) your device while we're troubleshooting together. Thanks! -Robert C.