Setup Wizard

[AmandaReinhart]

Hello 

We like so many others are having trouble with our kids Just Kids phone lines. We use Smart Family.

We have unlimited data plan so we don't limit the kids time we just block all apps and what not. Well  when they want to play games or need to use the internet even if it's unblocked they can't. We keep getting Setup Wizard data usage limit warning and they can do nothing. I have checked every setting I can find and have changed everything I can think of and even looked through the community question board but still cannot fix this issue. It is frustrating to pay for services and then not be able to use them. The phones are Samsung Galaxy A42 if that helps. Please help us fix this

[vzw_customer_support]

We certainly understand your concern with the situation. Please send us a Private Note, so that we may assist. *Jesse