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The same thing has been happening to me. Due to unfortunate events that have happen in my life right now, I have been I b an area of WiFi continuously. I too have been receiving messages that I have used 90% about 4-5 days before the next billing starts. There is no way I have used 15gb in a month with the WiFi I am connected to. I really hope that Verizon actually reads these post and does something about it. I have never had a problem with Verizon until a couple of months ago. I have been with them for a long time, but maybe if people started leaving they would get the point of not taking advantage of their customers.
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I, too, seem to have the same problems as you guys. And it has happened only in the last 4 months or so. Every month, I am receiving a message that my data usage is about to expire and I also have another company's wireless plan at home and at work I have my work's network so the only time I should use any of Verizon's data time would be my "Drive" from my home to and from work. Which by the way takes all of 1 minute and I don't use my phone while I drive. I even signed up for AUTOMATIC PAYMENTS FROM MY CHECKING ACCOUNT because Verizon said they would add 1GB to what my plan is EVERY MONTH MY BILL IS AUTOMATICALLY PAID.... I have been doing this for 2 month and HAVE NOT seen it added not even once. I will be following this feed to see if Verizon answers or comments on any of these messages.
DolceDolce, How did you turn "off" your Verizon data permanently and can you still use your home wireless plan without the Verizon data being turned on? It always shows BOTH my home network AND Verizon being used at the same time when I'm using my home network and same as when I'm at work..... This would be great to get some answers to...
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There are a ton of items that can cause this sort of data usage, but I'm not going to say that you don't know what you are talking about because you have done your homework on this. I would say to take a look at Verizon Cloud, Verizon Messenger +, Facebook, Box, Dropbox, any cloud storage apps because one of them might be setup to sync your pictures and or data automatically. Your google accounts constantly sync data as well. Oh one last thing to check is the download optimizer that is built into most of Samsung's phones. This uses 4G and Wi-Fi at the same time when downloading things. Hope this helps.
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I have had the same issue only not to that extreme. In the past, I never came close to using my 1GB plan in the 2 years I've been a Verizon customer and now I'm having to extend it to 3GB in the last month and a half since getting a new phone. I was thinking it is my new phone that is doing it. I try to only use data when on WiFi. I hope you can get to the bottom of this.
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sits5
Which apps are using the most data on your phone?
(open settings, data usage, scroll down to the list of apps)
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Mine was caused by Verizon cloud running even when the settings were only
for Wi-Fi. Now I've restricted it and have no issues. My daughter's phone
is still using excessive data and it didn't make sense. Her phone says she
used 2.4gb but the break down showed .64gb used by apps. No explanation as
to where the rest was used.
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Did you look at system services? This also shows any hotspot usage.
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Tlchd
WHat phone does she have?
Her data use should show all use, app by app.
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sits5, we don't want this to be an ongoing issue for you. Have you downloaded 3rd party applications to your device? Some applications can run in the background of your device and deplete your data allowance. Try uninstalling any unwanted applications. Which make/model phone do you have?
LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I also agree!!! I had 2 phones, sharing 4 gb of data for 2 years, paying $170 per month. I finally paid off 1 phone (which was switched over to Straight Talk for $45 per month) and the other phone is still on a month to month contract. Now this 1 phone has 10 gb with 2 extra gb because of my complaint 1 year earlier of not getting any data for 3 months. I use this 1 phone (same phone as when sharing 4gb) and I use it LESS than before and now it shows that I use 10-12 gb per month as compared to only 2 when I shared data and I haven't been online as much...also my bill is still $140 per month!