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Since marshmallow update can't open text message app
Trina143
Member

Every time I click on the message icon it says text messaging app has stopped working. I'm not seeing anyone else having this problem so I'm nother sure how to go about resolving this issue.

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Re: Since marshmallow update can't open text message app
Ann154
Expert
Expert

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Since marshmallow update can't open text message app
vzw_customer_support
Customer Support

Trina143, thanks for bringing this to our attention and we know how important it is to have a reliable text communication these days. Software updates are important and let's work together on getting this resolved. Is this happening with the original text message application? Just to clarify, what's the make and model of your phone?



GersonG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Since marshmallow update can't open text message app
Hydrophobia12
Member

The update to marshmallow 6.0.1 destroyed my life.. (with exceptions to my marriage, job, and anything I do outside the smart phone world). But seriously there's issues with it. I'm concerned im going to fry my battery with how often I charge it now. Just want lollipop back. Seriously want it.

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Re: Since marshmallow update can't open text message app
vzw_customer_support
Customer Support

That's understandable. After an OS update, a software update can help with optimization. A factory reset can also help, just make sure your data is backed up before performing a factory reset.
NoahS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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