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Stratosphere screenshot on video blackout?
tayba
Member

To take a screen shot i hold the lock button and home key. I did this to capture an image during a paused video on my phone. I tried to view it in my photo gallery and the 3 screenshots i took were blackedout. In one, the video option bar was visible, but still the video image was balck. I closed the gallery and re opened it a few times and still no images. Why is this and what do i do to successfully take a screenshot duing a paused video?

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Re: Stratosphere screenshot on video blackout?
vzw_customer_support
Customer Support


Hi tayba, we are here to help with capturing the paused video screenshot! It appears that you are following the correct steps to take the screenshot, but I would recommend accessing the image by http://bit.ly/1cCGBs6 in effort to see if the device captures anything other than the black screen. Let us know if that works!


ashleys_vzw
Follow us on Twitter @VZWSupport

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Re: Stratosphere screenshot on video blackout?
vzw_customer_support
Customer Support


Hi tayba, we are here to help with capturing the paused video screenshot! It appears that you are following the correct steps to take the screenshot, but I would recommend accessing the image by http://bit.ly/1cCGBs6 in effort to see if the device captures anything other than the black screen. Let us know if that works!


ashleys_vzw
Follow us on Twitter @VZWSupport

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