Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Sudden Loss of Signal Strength
jmrc
Member

My Google Pixel 3 has worked brilliantly in my neighborhood in VT for the year that I've had it.  Suddenly the past two days I have no or 1 bar at my home (and brief moments of 2 bars) where before I consistently had 2 or 3 bars, I could have conversations with only occasional dropped calls which I considered great (you have to be a Vermonter to understand this joy) and Always rec'd text msgs. Now NO SMS service unless I walk 1 mile away and even then only spotty. The reasons I've stayed with Verizon all these years is their service, even in low signal strength areas.  Now after more than 18 years, I'm not so sure. 

Note that this is post Android upgrade.  I've noticed that 'preferred provider' shows up now when the signal comes back on my walks to get a signal.  And I've already gone thru the 'checklist' with customer service. They were unaware of any possible tower issues in the area. However, that seems the only likely explanation. Ideas about how to get this problem solved or at a minimum an explanation that will keep me a Verizon customer? 

0 Likes
Re: Sudden Loss of Signal Strength
deloused
Sr. Member

Move to an area where the Verizon network is not as congested currently 

0 Likes
Re: Sudden Loss of Signal Strength
vzw_customer_support
Customer Support

We never want to lose a valuable longtime customer like you, jmrc. We want to help.

 

What city are you located at, as well as the closest cross streets to your location? Do you know if anyone else is having the same experience as you are at your home location, or is this limited to your Pixel 3. 

 

Do you have home internet with Wi-Fi in your home? We ask because your phone can use our Message+ app for your text messages on Wi-Fi, as well as Wi-Fi Calling as well to stay connected with friends and family while in your home.

 

StevenG_VZW

0 Likes