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Support broken?
PoofyPoe
Member

Anyone else tried to answer an email support response in the last 48 hours or so and are unable to send their message? The 'Submit Response' button seems broken. I've been trying since yesterday afternoon and cannot get a message to go through to answer them.

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Re: Support broken?
vzw_customer_support
Customer Support

Communication works best when it's a two-way street, PoofyPoe. If the "Submit Response" button will not function correctly, it gets in the way of successful communication. To be sure we understand correctly, are you referring to a reply to one of our Private Notes from this forum? 

-George

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Re: Support broken?
PoofyPoe
Member

Not about the forums at all. I submitted an email support ticket for account management assistance, through the Verizon site. I got an email response asking for more information. I clicked the link in the email to respond, which took me to the website. I filled out the form and typed up my response, and clicked submit. The button grayed out for a long moment, then returned to the clickable state. Nothing submitted. I tried on the website and the Verizon app on my phone, as well as the website on my PC. I tried every day for a while, and still nothing. I finally came here to the forums, to suss out whether this was a known bug being worked on, or a feature to get support out of having to deal with issues. Verizon may tout themselves as having the best coverage available, but their customer service is well-known as one of the worst. (Yep, I'm annoyed.)

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Re: Support broken?
vzw_customer_support
Customer Support

I am here for support and motivated to help ensure you get the account assistance you need, PoofyPoe. Thank you for this detailed response. Please send us a Private Note for support through this platform, to get started. We are also available through social media (Twitter and Facebook-24/7) to help as well!

*Cheyenne

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