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Texts show as sent, but are not received by recipients
Wkirk00
Member

Don't know if it's a Verizom issue or phone issue. I have a S21 Ultra 5g. All software updates installed. Some text are not received by recipients. In text chains with multiple recipients, some receive the message and some don't. The same recipient may receive other messages from me. I don't understand why some messages aren't being delivered.

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Re: Texts show as sent, but are not received by recipients
vzw_customer_support
Customer Support

Wkirk00, we want to ensure your recipients can receive all of your texts as anticipated. It sounds like this issue is happening in group texts. Can you advise if the users not receiving the texts are other android users, iPhone users or both? 

 

-Genesis

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Re: Texts show as sent, but are not received by recipients
Wkirk00
Member

They are both android and iPhone, and it's primarily group texts, but some are individual texts.

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Re: Texts show as sent, but are not received by recipients
vzw_customer_support
Customer Support

How long has this been happening for? What was the make and model of your device before this Galaxy S21?

 

-Christopher

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Re: Texts show as sent, but are not received by recipients
Wkirk00
Member

It's been happening for about three months, but seems more frequent now. I've had the S21 for over a year, since February 2021.

 

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Re: Texts show as sent, but are not received by recipients
vzw_customer_support
Customer Support

Wkirk00, 

 

Thanks for the added information. Regarding texts, what application for texting are you using on the device (stock messaging app, Verizon messages, third-party app, etc.)? What difference do you see when you're using Wi-Fi versus the Verizon network to send messages)? 

 

-Ryan

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