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Suggestions? Help? So frustrating as it can't be this difficult. Verizon says it's Samsung, Samsung says it just needs reset and it's just not working. Any ideas?
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Hello Jayhawkluvr
I'm so sorry your having issues. Let's look into this together. Was the software changed? Is the device damaged? Are you getting an error message?
JoeL_VZW
Follow us on Twitter @VZWSupport
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Take your phone to a Best Buy store. Inside the store they will have a Samsung Booth. That is really a Samsung Store within Best Buy, all manned by Samsung employees. Give them your phone and ask them to re flash the Factory OS to it which will bring your phone back to the current Uncorrupted version of the OS.
Then when you get the same message (and you will) uninstall ALL updates for Google + and if you do not use Google + Disable it. If you do use Google + then set it to NOT auto update.
The message you are getting is from Google + in the most current update.
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I'll try that tonight after work. I'm getting the same message when I power on. ANd now no combination of charging cable/charger/USB port will work. 3 batteries, 6 cables, three chargers. laptop, two desktops, car charger. Nothing. It's a software problem.