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Thumbprint not recognized, locked out, and forgot my password. How can I get in my phone?
Bubbles58
Member

NNeed help please.  Thumbprint on my phone wasn't recognized, so I was locked out.  Can't remember my password, so how can I get in my phone?  I am a truck driver and I am on the road, so I can't stop at a store.

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Re: Thumbprint not recognized, locked out, and forgot my password. How can I get in my phone?
vzw_customer_support
Customer Support

Help has arrived, Bubbles58. Being able to access your phone while out on the road is very important. Can you please confirm for me exactly what make and modle device that you have? Please keep me posted.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Thumbprint not recognized, locked out, and forgot my password. How can I get in my phone?
Bubbles58
Member

Question answered. Thanks.

Denise

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