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Time Temperature widget wrong
jlphone
Novice

On the Home screen is the Time Temperature circle widget.

The temperature is wrong.

How do I get it to show the correct temperature?

I tried to restarting and that did not work.

I thought clearing the Chrome and Google cache would fix it but it didn't.

Moto E4

Message was edited by: Js phone

Labels (1)
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Re: Time Temperature widget wrong
jav6
Leader

Are you sure you have the LOCATION set to your CURRENT LOCATION?  Maybe it is showing the temperature of some other location you've looked at.  Touch the temperature to open it where the Location option can be changed.

...Just another VZW customer...trying to offer some assistance...
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Re: Time Temperature widget wrong
jlphone
Novice

There is no Location in the Settings of this app.

This is an app that comes with the Moto E4.

It looks like this.moto-e4.jpg

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Re: Time Temperature widget wrong
vzw_customer_support
Customer Support

We can't have you having the wrong temperature Jlphone. I am sure we will figure this out together. The phone does have this preinstalled but you can manage the (AccuWeather) app and it settings. First lets make sure that your location settings is turned on. You can do this by following these http://spr.ly/6586Db92q instructions. Once that is done then click on the temperature on the front of your widget and it will let you know what location you are in. How far off on degrees is the temperature? Keep me posted. 

 

 

AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Time Temperature widget wrong
jlphone
Novice

Location was enabled.

It is now missing city and temperature.

Time is correct.

Re: Time Temperature widget wrong
jav6
Leader

When you press/touch the temperature, does it take you to an AccuWeather screen with Current Location at top with three bars?  Touch the three bars to get options for locations to choose.

...Just another VZW customer...trying to offer some assistance...
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Re: Time Temperature widget wrong
jav6
Leader

...Just another VZW customer...trying to offer some assistance...
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Re: Time Temperature widget wrong
jlphone
Novice

I do not know how or what I did but the temperature is back.

Thanks for the help.

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Re: Time Temperature widget wrong
jlphone
Novice

Any idea how often it is supposed to update.

Is there any way increase refresh rate?

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Re: Time Temperature widget wrong
jav6
Leader

Not sure about any refresh rate, but did you figure out how to check/change/set the location it is reporting?  Can you share it?

...Just another VZW customer...trying to offer some assistance...
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