Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Touchless voice controls not working
HollyNichols
Novice

I have had the Moto X approximately a year or so.  I am finally trying to utilize the touchless control (red mic icon).  I want to be able to text using my voice.  When I say "OK Google now" it comes up "Hello" and says "say help me for a list of commands."  When I say "Help me" or "Send text to _____________"  it goes back to the home screen and does nothing.  Do I need to visit a Verizon store to correct this?  There isn't one in my town so I'm hoping I can do something to fix this.  Thanks!!!!

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Touchless voice controls not working
vzw_customer_support
Customer Support

This is strange. We can handle strange though. Do you have Google application downloaded? Moto Voice is dependant on Google. Please give it try and let us know.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response or click Like. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

Re: Touchless voice controls not working
vzw_customer_support
Customer Support

We want you Touchless Voice controls to work, Holly Nichols. We should be able to get this to work for you without visiting a store. Please make sure all your applications are updated in the Play Store. Also, are you in a quiet environment when trying these commands?


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Touchless voice controls not working
HollyNichols
Novice

I get the following message every time I try it:  Moto Voice is not compatible with the current LingXi version.  Please uninstall updates.  I have cleared data, cleared cache and uninstalled updates. 

0 Likes
Re: Touchless voice controls not working
vzw_customer_support
Customer Support

This is strange. We can handle strange though. Do you have Google application downloaded? Moto Voice is dependant on Google. Please give it try and let us know.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response or click Like. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Touchless voice controls not working
HollyNichols
Novice

Do you mean Google+?

0 Likes
Re: Touchless voice controls not working
HollyNichols
Novice

Thank you, thank you!  I installed "Google" (didn't know it was required) and it is now working!  I REALLY appreciate your help. 

0 Likes
Re: Touchless voice controls not working
vzw_customer_support
Customer Support

HollyNichols, you're very welcome! I'm so happy to hear that everything is working as it should. Please know we're here to assist with any questions or concerns that you may have. I hope that you enjoy the rest of this wonderful weekend.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!