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Trade-in emails won't stop
Aholli5
Member

2 weeks ago I received a Moto Z3 via online order, with an offer for $31 credit by trading in my old Droid Turbo.  New phone came with packaging and a shipping label to return the old phone.  Dropped the old phone in a UPS box and tracking indicated it was delivered to the Ft Worth return center 2 days later.  But I got emails from Verizon indicating my Droid had not been received and my credit would be rescinded by a deadline if they did not receive my phone.  I did customer service chat (which takes 30-45 minutes so I can't do that every day) and eventually the agent confirmed Verizon did receive my old phone.  Now 4 days later I got 2 emails from Verizon stating they have not received my old phone.

Any suggestions how to get Verizon to turn off the no-phone-received emails?

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Re: Trade-in emails won't stop
vzw_customer_support
Customer Support

Great question, Aholli5. How long has this been happening for? Also, have you performed any other steps in the Settings of your device? AnthonyM_VZW

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Re: Trade-in emails won't stop
jav6
Leader

@vzw_customer_support @AnthonyM_VZW  Anthony, if you're a live person, it appears you're responding to a different post.

...Just another VZW customer...trying to offer some assistance...
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Re: Trade-in emails won't stop
bearone21
Leader

send 'em a copy of tracking that showed, "delivered".

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